Returns, Refunds & Order Changes

Last updated: September 1, 2026

DakiCustomize products are made to order from the design, size, material, and options selected for each purchase. Please check your artwork, specifications, quantity, delivery address, and order details carefully before placing an order.

Custom Products and Non-Quality Issues

Because custom items are produced specifically for you, we do not accept returns or provide refunds for non-quality issues, including:

• Change of mind or personal preference
• An incorrect size, material, variant, or option selected by the customer
• Colour differences caused by monitor or device settings
• Issues in the artwork or information supplied by the customer
• Requests made after production has started

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item you ordered, contact pawnshopno7@gmail.com within 7 calendar days of delivery. Include your order number and clear photos or video showing the issue and the packaging where relevant.

We review eligible claims within 2 business days. If the issue is confirmed, we will arrange an appropriate remedy, which may be a replacement or a refund to the original payment method. Unless we specifically ask you to return an item, you do not need to send it back.

Approved refunds are issued to the original payment method. Your payment provider may take an additional 3–7 business days to post the funds.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order. We can cancel an order in full before production begins. Once production has started, custom orders cannot be cancelled, changed, or refunded.

Address Errors, Failed Delivery, and Delays

Please make sure your shipping address is complete and correct before payment. We cannot guarantee address changes after an order has been dispatched. Orders returned because of an incorrect address, refusal of delivery, or a missed delivery attempt are not eligible for a refund. If reshipment is available, the customer is responsible for the actual reshipping cost.

If a shipment appears delayed beyond the carrier's normal delivery estimate, contact us with your order number. We will investigate with the carrier and provide an appropriate solution when a delivery problem is confirmed.

Contact

For order, return, refund, or delivery questions, contact pawnshopno7@gmail.com. For production, delivery timing, destinations, and customs information, see our Shipping, Delivery & Customs Policy.