Shipping, Delivery & Customs Policy

Last updated: September 1, 2026

This policy explains how DakiCustomize processes and delivers made-to-order products. It applies to destinations available for selection at checkout.

Where We Ship

Shipping is available only to countries and regions shown at checkout. If your destination is not available, we are unable to accept an order for that address at this time.

Production Time

Most custom orders are produced within 2–4 business days after payment is confirmed and we have received a usable artwork file. Production and shipping are separate stages. Weekends and public holidays are not business days.

Delivery Time and Shipping Cost

Estimated delivery time is usually 7–10 business days after dispatch. The exact shipping method, delivery estimate, and shipping charge for your destination are shown at checkout before payment.

Delivery estimates are not guaranteed. Carrier capacity, weather, customs processing, remote-area service, and public holidays can cause delays outside our control. Please allow both production time and transit time when ordering for a deadline, gift, or event.

Taxes, Import Duties & Customs

Taxes and import duties are included. For destinations available at checkout, DakiCustomize arranges delivery on a duty-paid basis. Customers should not be asked to pay additional import duties, customs charges, or tax on delivery.

If a carrier or customs office requests an additional payment in error, please contact us before paying it and include your order number and the request notice so we can verify and assist.

Address Changes and Delivery Issues

Please check that your shipping address, postal code, and contact information are correct before payment. We cannot guarantee changes after an order has been dispatched.

If a parcel appears delayed beyond the carrier's normal delivery estimate, contact us with your order number. We will investigate with the carrier and provide an appropriate solution when a delivery problem is confirmed.

Orders returned because of an incomplete or incorrect address, refusal of delivery, or a missed delivery attempt are not eligible for a refund. If reshipment is available, the customer is responsible for the actual reshipping cost.

Packaging

Orders are shipped in plain, unbranded packaging. Artwork supplied for your order is used only to fulfil that order and is not disclosed or resold.

Contact

For delivery, customs, or order questions, contact pawnshopno7@gmail.com. For returns and order changes, see our Returns, Refunds & Order Changes.